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Because we sell through authorized resellers and channel partners, please first contact your reseller to request support. However if you are unable to get support from your distributor or reseller service, or your product is out of warranty, you are welcome to contact our technical support department as follows:
By Telephone: call the following telephone numbers depending upon your location:
• In USA, Pacific Time Zone: 9 AM to 5 PM, please call (1) 510-324-3838
• In Asia Pacific, Hong Kong Time Zone: 9 AM to 5 PM, please call (852) 2561-7733
• In China Time Zone, 99 AM to 5 PM: Please call (86-21) 5422-3352
By Fax:
• In USA: (510) 695-2085
• In Asia Pacific: (852) 30057836
• In China: (86-21) 6313-8255
To better service our client, we suggest that you download our technical support form and fill it out completely. Then either fax or scan and email back to us first.
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